RETURNS OR EXCHANGES
At www.soapdraintray.com, we are committed to providing you with quality products and a great shopping experience. If you are not satisfied with your sporting goods purchase, our refund policy is designed to ensure that you can easily and conveniently return and refund your goods.
Refund Policy:
Refund Request Time:
You can request a refund within 14 days of receiving your goods. Please ensure that you complete the relevant procedures within this period in order for your refund to be processed smoothly.
Product Condition:
All returned goods must be in new, unused condition and retain the original packaging and tags. We will not be able to process a refund if the goods show any signs of use, scratches or damage.
Refund Process:
Please contact us through our website customer service or customer service email useronboarding@soapdraintray.com and provide your order number and reason for return. We will contact you with return instructions after receiving your request.
Once we receive the returned goods and confirm that they are eligible for a refund, we will process the refund. The refund amount will be refunded to your original payment account and it may take up to 2 business days to process.
Shipping costs:
Refund Process:
Please contact us through our website customer service or customer service email useronboarding@soapdraintray.com and provide your order number and reason for return. We will contact you with return instructions after receiving your request.
Once we receive the returned goods and confirm that they are eligible for refund, we will process the refund. The refund amount will be refunded to your original payment account and it may take up to 2 business days to process.
Shipping costs:
When returning items due to personal preference or unsuitability, shipping costs are usually borne by the customer. If the return is due to product quality issues or the wrong item was sent, we will cover the relevant shipping costs.
Special cases:
In the case of promotions or specific items (such as customized products), the refund policy may be different and we will indicate the specific terms on the product page.
Thank you for choosing www.soapdraintray.com. We work hard to ensure that you are satisfied with every purchase. If you have any questions or need help, please feel free to contact our customer service team, we will be happy to help you!
